Plumbing Problem in Your Paris Rental?

You can call us directly! We are happy to work with both guests and hosts simultaneously. We will fix the issue for you and coordinate the billing with your host or property manager. Your comfort and safety come first.

In most cases the owner or host pays, because plumbing failures in a rental are their responsibility — not yours, unless the damage was caused by misuse. We contact them and, with their agreement, invoice them directly. If they refuse or cannot be reached, whoever asked for the intervention is our customer, and we say so before dispatching rather than after.

Absolutely. Your safety and comfort come first. Call us and we will come fix the issue immediately. We will handle the billing coordination with your host afterward. Do not wait for a response if there is active water damage or a health hazard.

If a plumbing issue makes your rental uninhabitable (no water, no toilet, flooding), you may be eligible for a refund or alternative accommodation through Airbnb Guest Refund Policy. Document the issue with photos and report it through the Airbnb app. Our repair report can support your claim.

We understand the urgency of guest turnovers. If you call us early enough, we can often complete repairs before check-out or check-in times. We prioritize Airbnb and hotel calls knowing that timing is critical.

First, ask reception -- it may be a building-wide issue they are already handling. If the hotel cannot resolve it within 30 minutes, ask them to call us or call us directly. We work with many Paris hotels and can usually arrive within 30 minutes.

A blocked shower drain is not an emergency, but it makes the bathroom unusable. Stop using the shower and call us. We typically clear shower blockages within an hour of arrival. Most are caused by hair and limescale buildup.

This needs prompt attention. Check under the kitchen sink, behind the toilet, and around the washing machine for obvious sources. If you cannot find it, the leak may be inside a wall or from the apartment above. Call us -- we have leak detection equipment that locates hidden leaks without demolition.

Yes, we handle this routinely. Our team is fully bilingual and will communicate with your landlord, building manager (gardien), or property management company (syndic) in French on your behalf. We provide reports in both languages.

Gurgling sounds usually indicate a partial blockage or a venting issue in the drain system. It is safe to use the toilet, but the problem will likely worsen over time. Call us for a diagnosis before it becomes a full blockage or sewage backup.

Yes, our plumber needs to enter the building and your apartment. Please provide the building door code (digicode), floor number, and apartment access details when you call. If you will not be there, arrange with your host or building manager for access.

The call-out and on-site diagnostic is a flat 35 EUR, day or night, deducted from your invoice if you accept the quote. An emergency job typically totals 120-180 EUR including the first hour of work. Night, weekend and public-holiday surcharges apply to the work itself and are disclosed before we dispatch. Parts are extra and always quoted before we start.

Night, weekend and public-holiday work carries a surcharge on top of the standard rate. It is disclosed on the phone before we dispatch, so there is no surprise on the invoice.

If there is an active leak, yes -- shutting off the water is the most important first step. The shut-off valve is usually under the kitchen sink. Look for a small lever or wheel on the main pipe entering the apartment. Turn it clockwise to close. If you cannot find it, call us and we will guide you by phone.

We serve hotels, Airbnbs, serviced apartments, and regular apartments across Paris and Ile-de-France. For hotels, we coordinate with the front desk. For apartments, we work directly with you or your host. We handle it all.

Absolutely. You can call us directly at +33 1 80 85 63 90. You can also reach us on WhatsApp, which works with minimal data. If you have no phone service at all, ask your hotel reception or a neighbor to call for you.

Yes, Paris has very hard water (high in calcium and magnesium). It is safe to drink but can taste different from what you are used to. This same hard water causes limescale buildup that is behind many plumbing issues in Paris apartments.

Yes, every single one of our technicians is fluent in English. We specifically recruit bilingual plumbers because we know how stressful plumbing emergencies are — especially when you cannot communicate in the local language. From the first phone call to the final invoice, everything is handled in English.

In central Paris (arrondissements 1-11), our average response time is under 30 minutes. For outer arrondissements and inner suburbs like Boulogne or Neuilly, expect 30-40 minutes. Versailles and outer suburbs typically 40-50 minutes. We always give you an honest ETA when you call.

Our pricing is transparent. The phone estimate is free, and the call-out plus on-site diagnostic is a flat 35 EUR, deducted from your invoice if you accept the quote. You get a complete written quote before any work starts and pay only what was agreed. Prices include VAT. Night, weekend and public-holiday surcharges are disclosed before we dispatch.

Yes. Our standard hours are 7 AM to midnight every day, including weekends and French public holidays, and the phone is answered around the clock for emergencies. Night, weekend and public-holiday surcharges are disclosed before we dispatch, never after.

Yes, we help Airbnb and hotel guests every day, and you can call us without waiting for your host. We fix the issue and explain everything in English. On billing: when your host agrees, the quote and invoice go straight to them and you pay nothing. If they refuse or cannot be reached, the person who asked for the intervention is our customer — we tell you where you stand on the phone, before we dispatch.

We accept credit/debit cards (Visa, Mastercard), cash, and bank transfers. For larger projects, we can also arrange payment plans. All payments are processed with a proper invoice including VAT details.